Return Policy

RETURNS

  • Return and refund of a product is possible if:

- A customer received the wrong item by our mistake.
- A customer received an item with a defect (each case is considered individually).
- A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 14 days after receiving a product.

If COMMAND agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. COMMAND pays all costs (shipping, taxes).

We will notify you once your return has been received and inspected and let you know if your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. Keep in mind that it may also take your bank or credit card company some time to process and post the refund. If it has been more than 15 business days since we approved your return, please contact us at commandbyhandmade@gmail.com.

  • Return is impossible if:

- A customer has already used a product.
- It involves a customized product with engraving.

* If it has an inappropriate fit size, COMMAND can fix that due to terms of exchange.

NOTE: If the customer ordered two and more products, we offer a refund of a faulty/wrong item ONLY.

 

EXCHANGE

  • Exchange of a product is possible if:

- A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes).
- A customer has received an item in the wrong size or color by our mistake. In this case, COMMAND pays all costs (shipping, taxes).

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 14 days after receiving a product and send it back to us.

As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.

  • Exchange of a product is impossible if:

- A customer received a correct order and then changed his/her mind.
- A customer has already used a product.
- It involves customized orders, sizes, and a product with engraving.
- If more than 14 days have passed since the receipt of the order.

NOTE:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.