Some products in our catalog are intended for adults. By placing an order for an age-restricted product, you confirm that you are at least 18 years old or the legal age required in your location.

Yes. Orders are shipped in plain, unbranded outer packaging. Product details are not shown on the outside of the parcel.

Free standard shipping: United States 10–15 business days; other supported destinations 13–18 business days. Express shipping: United States $15.99 USD, 6–10 business days; other supported destinations $19.99 USD, 9–13 business days. Shipping time is separate from production time, and delivery estimates are not guarantees.

Yes. Most pieces are made after you place your order and finished by hand in our workshop. We also keep a small number of pieces in stock.

Materials vary by design and may include genuine cowhide, sheepskin, embossed leather, genuine snakeskin, patent leather, PU or alternative leather, chains, stainless steel, and zinc-alloy hardware.

Genuine leather naturally varies in grain, texture, tone, creasing, and markings.

Those differences are part of the material—not defects—and make each piece slightly different.

Yes, where the design allows. Custom sizing is an additional $5 USD per item. Please provide the final measurement after adding your preferred wearing allowance, and contact us before ordering if you are unsure.

Use a soft measuring tape and follow the size guide on the specific product page. Measure your neck for chokers, wrist for wrist cuffs, and ankle for ankle cuffs without pulling the tape too tightly. Do not use one measurement for all three. If you are between sizes or unsure, email support@commandhandmade.com with the product link and your measurement before ordering.

For designs that can be adjusted, yes. Custom sizing is an additional $5 USD per item. Select Custom Size on the product page and enter your final measurement in the cart note. If the option is not shown or you are unsure, email support@commandhandmade.com before ordering.

Depending on the design, options may include size, fit, available leather colors, hardware, bell colors, chain styles, D-ring placement, Personalized Hot Stamping, and selected construction details. Available custom colors do not cost extra. Custom sizing is +$5 USD, and Personalized Hot Stamping is +$5 USD. Standard hot-stamping text is limited to 12 characters including spaces; contact us before ordering for longer text.

Yes. Email your inspiration photos, product link and measurements to support@commandhandmade.com. We will discuss what is possible and confirm the details and price before you order.

Yes. For custom projects, we’ll send an approximate visual before production and a photo of the finished piece before shipping.

In-stock standard products are usually processed within 2–3 business days. Made-to-order and custom products typically take 5–7 business days to produce. Personalized Hot Stamping adds approximately 2 business days. Production time is separate from shipping time.

Email support@commandhandmade.com with your order number within 24 hours of purchase. Change or cancellation requests received within that period will be honored. After 24 hours, changes or cancellations cannot be guaranteed because production may have begun.

Made-to-order, customized, and personalized pieces cannot be returned or exchanged for change of mind, except where required by applicable consumer law. For damaged, defective, or incorrect goods, contact support@commandhandmade.com as soon as possible and within 7 days of discovering the issue. Contact us before sending anything so we can authorize the return and provide the correct address and instructions. Customer-reason return shipping for an eligible return is paid by the customer; when the problem is our responsibility, we pay the necessary return shipping. Approved refunds are issued to the original payment method within 10 business days after inspection, unless applicable law requires a shorter period.

Email support@commandhandmade.com as soon as possible with your order number and the correct measurement. We will check whether the piece can be adjusted. Customer-caused measurement errors may incur alteration and shipping costs, which we will confirm first. If we made the sizing error, we cover the necessary correction and shipping costs.

Yes. We’ll email tracking as soon as your order ships. It may take up to 48 hours for the first update.

COMMAND generally covers duties and import taxes. In rare cases, local authorities or carriers may apply destination-specific charges outside our control. If you receive an unexpected request for payment, contact support@commandhandmade.com before paying it so we can review the charge.

Keep it away from prolonged moisture, sweat, perfume, alcohol, high heat, and direct sunlight.

Visit our Leather Care page for full instructions.

Email support@commandhandmade.com. Support hours are Monday–Friday, 10 AM–7 PM GMT+8, and we normally respond within 1–2 business days. Replies may take longer during weekends, holidays, product launches, or unusually high message volume.