MADE-TO-ORDER ITEMS
Most COMMAND pieces are handmade after an order is placed. We do not accept returns or exchanges for change of mind on made-to-order items, except where required by applicable consumer law.

Products made to a customer’s measurements or specifications—including custom sizing, custom colors, engraving, hot stamping, or other personalization—cannot be returned or exchanged for change of mind.

CHANGES AND CANCELLATIONS
You may cancel or modify your order within 24 hours of placing it. Requests received within this 24-hour period will be honored.

Please email support@commandhandmade.com with your order number and the requested change. After 24 hours, production may have begun and cancellations or changes cannot be guaranteed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or materially different from its description, contact us as soon as possible and within 7 days of delivery.

Include your order number, a description of the issue, and clear photos where possible. We will assess the issue and arrange an appropriate repair, replacement, or refund.

RETURN AUTHORIZATION
Contact support@commandhandmade.com before returning any item. We will provide return authorization, instructions, and the correct return address. Returns sent without prior authorization, or sent to an address not provided by our customer service team, may not be accepted.

RETURN SHIPPING
For an eligible return caused by a customer reason, the customer is responsible for return shipping costs. If the return is required because an item is damaged, defective, incorrect, or due to another error on our part, COMMAND will cover the necessary return and replacement shipping costs.

RETURN CONDITION
Any authorized return must be unworn, unused, unaltered, and returned with its original packaging and proof of purchase, unless the return concerns a defect or another issue protected by applicable law.

REFUNDS
Once an authorized return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days, unless applicable law requires a shorter period. Your bank or payment provider may require additional processing time.

STATUTORY RIGHTS
Nothing in this policy limits any rights or remedies available to you under applicable consumer law.