PROCESSING AND PRODUCTION TIME
A small number of products are kept in stock. In-stock products are normally prepared for dispatch within 2–3 business days.

Made-to-order products normally require approximately 5 business days before dispatch. Customized or personalized pieces normally require approximately 7–10 business days before dispatch.

Production time is separate from transit time. During holidays, promotional periods, or periods of unusually high demand, additional time may be required.

FREE STANDARD SHIPPING
No minimum order value, to supported destinations.
United States: 10–15 business days after dispatch.
Other supported destinations: 13–18 business days after dispatch.

EXPRESS SHIPPING
United States: $15.99 USD · 6–10 business days after dispatch.
Other supported destinations, including the Philippines: $19.99 USD · 9–13 business days after dispatch.
Available services depend on the delivery address and are shown at checkout. Transit times are estimates rather than guaranteed delivery dates. Customs processing, holidays, remote destinations, weather, and carrier disruptions may cause delays.

TRACKING & DELIVERY
International orders may begin with YunExpress and transfer to a local carrier for final delivery. Tracking information will be sent by email after dispatch. Please allow 24–48 hours for the first tracking update to appear.

DUTIES & TAXES
Duties and taxes are generally prepaid or covered by COMMAND for supported destinations. In rare cases, destination-specific charges may be imposed by local customs authorities or carriers. If you receive an unexpected customs notice, please contact support@commandhandmade.com before making payment.

ADDRESS CHANGES
Please check your shipping address carefully before completing your order. Address changes requested within 24 hours of placing the order will be honored. After 24 hours, or after an order has been dispatched, an address change cannot be guaranteed.

If an incorrect or incomplete address supplied by the customer results in a failed delivery, return, or redelivery, the customer is responsible for the necessary reshipping costs.

DELIVERY ISSUES
If your tracking has not updated for an extended period, or your package appears lost or damaged, contact support@commandhandmade.com with your order number. We will investigate the issue with the carrier.

RETURNS
Contact support@commandhandmade.com before returning any item. We will provide return authorization, instructions, and the correct return address.