Refund policy

RETURNS AND REFUNDS

Contact support@commandhandmade.com with your order number before returning an item. All approved returns must be shipped to China. Email us to obtain return instructions and the correct return address; do not send items to our registered business address or the sender address on your parcel.

STANDARD, NON-PERSONALIZED ITEMS
You may request a return within 7 days of delivery under our voluntary return policy. Items must be unworn, unused, with their tags and original packaging, and accompanied by proof of purchase. A standard item is not automatically personalized simply because it is made after an order is placed. Longer mandatory return rights, where applicable, take precedence.

CUSTOM AND PERSONALIZED ITEMS
Items made to your individual specifications, including custom measurements, custom colors, engraving and other personalization, cannot be returned for change of mind, personal preference or incorrect measurements supplied by the customer. This does not exclude remedies for damaged, defective or incorrect goods or limit statutory rights.

RETURN SHIPPING
For an eligible return due to a customer reason, the customer pays the cost of shipping the item back to China. International return shipping can be more expensive than domestic shipping. If the problem is our responsibility, including a defect, shipping damage or an incorrect item, COMMAND pays the necessary return and replacement shipping costs. Contact us first so we can arrange the appropriate shipping method.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact us as soon as you discover a problem, including your order number, a description and photos where possible. We will assess the issue and arrange an appropriate repair, replacement or refund. The 7-day voluntary return window and unused-item condition do not limit statutory claims for faulty goods.

REFUNDS
After an authorized return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days, unless applicable law requires a shorter period. Your bank or payment provider may need additional processing time.

STATUTORY RIGHTS
Nothing in this policy limits mandatory consumer rights. Where applicable law provides a longer withdrawal period, including 14 days for eligible non-personalized purchases, or other remedies, we honor those rights. Clearly personalized goods may be excluded from change-of-mind withdrawal where permitted by law. Contact support@commandhandmade.com for assistance.